I came across a very interesting concept today, reading over a book my coach shared with me earlier in the week. Talking about customer satisfaction, the author pointed out that we are much more likely to focus on the dissatisfied
This has been a big topic around here lately, and I’ve gotten lots of feedback about it. There are so many things we stay busy doing – that grab our attention, the things we do instead of ‘getting the job
Posture is really your attitude. Attitude in the whole sense, as in state of mind as opposed to your street swagger, for example. A great networker I know talks about putting on her ‘posture pants’ before making a phone call.